REGULATIONS FOR BOOKING ONLINE SERVICES

§ 1. General provisions

1. These Regulations define the rules for booking services via the website https://www.depilacjalaserowa-wroclaw.pl.

2. The service provider is Justyna Krzyszczuk, running a business at ul. Ładna 21/U1B, 50-353 Wrocław, NIP: 8982178530, hereinafter referred to as the "Service Provider".

3. Contact the Service Provider:

   • e-mail: biuro@depilacjalaserowa-wroclaw.pl,

   • telephone: +48 791 292 874.

4. The Customer is obliged to use the website and the reservation system in accordance with applicable law and the provisions of these Regulations.

§ 2. Definitions

1. Regulations – these Regulations for booking online services.

2. Service Provider - Justyna Krzyszczuk running the business activity indicated in § 1 ust. 2.

3. Customer – a person booking a service via the website.

4. Service – a service offered by the Service Provider and available in the reservation system.

5. Reservation fee – amount 50,00 PLN paid by the Customer when booking an appointment.

§ 3. Reservation of services

1. Reservations for services can be made via the website 24 hours a day.

2. The appointment is booked via:

   • service selection,

   • selecting an available date and time,

   • providing the required contact details,

   • making payment of the reservation fee.

3. The reservation fee is 50,00 PLN for each booked service.

4. The reservation is confirmed after successful payment of the reservation fee.

5. The reservation fee secures the date of the visit and is included in the price of the selected service.

6. The remaining part of the fee for the service is payable in the salon on the day the service is performed.

7. The prices of services presented in the reservation system are informative. The final price of the service may be determined individually during consultation or after assessing the scope of work necessary to perform the service.

§ 4. Payments

1. Online payments are made via the PayU S.A. operator.

2. The customer is obliged to make the payment in accordance with the instructions displayed during the booking process.

§ 5. Changing or canceling your visit

1. The customer may cancel or postpone the visit without losing the reservation fee at the latest 48 hours before the scheduled visit date.

2. The visit may be canceled or rescheduled:

   • by phone at +48 791 292 874,

   • by e-mail to biuro@depilacjalaserowa-wroclaw.pl.

3. In case of cancellation of the visit later than 48 hours before the deadline, failure to show up for an appointment or cancellation of the service, the reservation fee is non-refundable.

4. If the visit cannot be completed for reasons attributable to the Service Provider, The customer has the right to:

   • full refund of the reservation fee or

   • transfer it to a new appointment date.

§ 6. Implementation of services

1. The client is obliged to arrive for the appointment on time.

2. Lateness exceeding 15 minutes may result in shorter service times, postponing the visit or refusing to provide the service, if it prevents the implementation of planned services.

3. Detailed scope, the expected duration and current prices of services are presented in the reservation system available on the website.

§ 7. Complaints

1. The customer has the right to submit complaints regarding the functioning of the reservation system or the services provided.

2. Complaints can be submitted:

   • electronically to biuro@depilacjalaserowa-wroclaw.pl,

   • in writing to the Service Provider's address.

3. The complaint should include the customer's data, description of the problem and the customer's request.

4. Complaints are dealt with in a timely manner 14 days from the date of receipt.

§ 8. Personal data

1. The administrator of Customers' personal data is Justyna Krzyszczuk.

2. Personal data is processed in order to complete the reservation, payment processing, contact with the client, provision of services and fulfillment of obligations arising from legal provisions.

3. Detailed information regarding the processing of personal data can be found in the Privacy Policy available on the website.

§ 9. Out-of-court methods of resolving disputes

1. The consumer may use out-of-court methods of dealing with complaints and pursuing claims.

2. Detailed information is available on the website of the Office of Competition and Consumer Protection.

3. The consumer can use the help of the municipal or district consumer ombudsman.

§ 10. Final provisions

1. In matters not regulated by these Regulations, the provisions of Polish law shall apply.

2. The regulations are valid from the date of publication on the website.

3. The Service Provider may change the Regulations for important legal or organizational reasons, and the changes do not violate the acquired rights of customers.